1. Our Commitment to Accessibility

 

Matmil Solutions Limited is committed to ensuring that our website and digital communications are accessible to as many people as possible, including those with disabilities. We believe that everyone should be able to access information about our services and engage with us without barriers.

 

We are continually working to improve the accessibility of our website and to align with recognised international standards. This statement sets out our current position, what we have done to improve accessibility, any known limitations, and how to contact us if you encounter difficulties.

 

 

2. Target Standard

 

We aim for our website to conform to the Web Content Accessibility Guidelines (WCAG) 2.1, published by the World Wide Web Consortium (W3C). WCAG 2.1 Level AA is our target standard, which is the internationally recognised benchmark for accessible digital content.

 

WCAG 2.1 is based on four core principles: content should be Perceivable, Operable, Understandable, and Robust (POUR).

 

 

3. Measures We Take

 

To support accessibility, Matmil Solutions Limited takes the following measures:

 

- Providing text alternatives for non-text content, including images and icons

- Ensuring sufficient colour contrast between text and background elements

- Structuring content with clear, logical headings to aid navigation

- Designing forms with clearly labelled fields and error identification

- Ensuring the website is navigable using a keyboard as well as a mouse

- Using descriptive link text so that links make sense out of context

- Avoiding content that flashes or flickers at rates that could trigger photosensitive conditions

- Using readable font sizes and maintaining responsive design for use on mobile devices

 

 

4. Known Limitations

 

While we strive for full accessibility compliance, we acknowledge the following known limitations on our current website:

 

- Some images may not yet have fully descriptive alternative text

- Older embedded documents or PDFs may not be fully accessible to screen reader users

- Third-party tools or widgets integrated into the site may not fully comply with WCAG 2.1 AA

- Some interactive features may be more difficult to use on older or less common browser and assistive technology combinations

 

We are actively working to address these limitations. If you encounter a specific barrier, please do not hesitate to contact us directly.

 

 

5. Assistive Technologies Supported

 

Our website is designed to be compatible with a range of assistive technologies, including:

 

- Screen readers such as NVDA, JAWS, and VoiceOver

- Speech recognition software

- Keyboard-only navigation

- Browser-based zoom and text size adjustment

- High contrast and dark mode display settings

 

 

6. Alternative Formats and Contact Accessibility

 

We recognise that the website may not meet the needs of all users. If you require information from our website in an alternative format, or if you would like to engage with us in a way that better meets your needs, we are happy to assist. We can provide:

 

- Information in plain language or simplified English

- Documents in larger print

- Assistance by telephone during office hours for those who prefer verbal communication

- Reasonable adjustments to our standard communication processes

 

Please contact us using the details provided in Section 8 of this statement.

 

 

7. Feedback and Reporting Accessibility Issues

 

We welcome your feedback on the accessibility of our website. If you experience any difficulty accessing content, encounter an accessibility barrier, or have suggestions for improvement, please let us know. We take all feedback seriously and will aim to respond within 10 business days.

 

When reporting an accessibility issue, it is helpful if you can include:

 

- The URL or page on our website where you experienced the issue

- A description of the barrier or problem encountered

- The assistive technology, browser, and device you were using

 

 

8. Contact Us

 

To report an accessibility issue, request an alternative format, or ask any questions about our accessibility practices, please contact us at:

 

Matmil Solutions Limited

Suite 27 Winchester Business Centre, 15 Hope Road, Kingston 10, Jamaica

Telephone: 876-577-3833

Email: matmilsolutionsltd@gmail.com

Office Hours: Monday to Friday, 8:30 AM to 4:30 PM

 

 

9. Ongoing Improvement

 

Accessibility is an ongoing commitment. We regularly review our website and associated digital content to identify and address accessibility issues. We will update this statement as improvements are made or as new issues are identified.

 

This statement was last reviewed and updated on 3 May 2026.

 

 

10. Formal Complaints

 

If you are not satisfied with our response to your accessibility feedback, you may contact the relevant regulatory authority or ombudsman in Jamaica. We are committed to resolving accessibility concerns in good faith and in a timely manner.